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ISO 9001:2008 section 8
8. Measurement, analysis and improvement
8.4 Analysis of data
8. Measurement, analysis and improvement
8.1 General
8.3 Control of nonconforming product
8.2.1 Customer satisfaction
8.2.2 Internal audit
8.2 Monitoring and measurement
8.2.3 Monitoring and measurement of processes
8.2.4 Monitoring and measurement of product
8.5.1 Continual improvement
8.5.2 Corrective action
8.5.3 Preventative action
8.5 Improvement
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